Goods in stock will be dispatched within 1 working day from placing an order. We offer two speeds of delivery service: Standard and Express. We aim for Express orders to be delivered within 1-3 working days from the order being placed and Standard orders within 2-4 working days.
The marjority of orders are sent by Royal Mail. However, heavier and more expensive items such as espresso machines and coffee grinders are sent by courier.
We only accept orders for delivery to destinations in the UK or to BFPO addresses.
If there is a delay in dispatching your order (or any part of it) you will be notified via e-mail within 1 working day from placing the order.
When your order is dispatched you will be sent an e-mail. This e-mail will contain a more precise schedule of when your order should be delivered. If your order has not arrived after this delivery window has passed, please contact us at: firstname.lastname@example.org, or call on 01507 607540. However, we recommend that you contact your local Royal Mail "Delivery Office" first, as they may be holding the parcel for you.
To make charges as fair as possible, shipping is based on the total weight of the items in your shopping basket. All orders over the value of £35 qualify for Free Standard Delivery and orders over £70 qualify for Free Express Delivery.
|Total Weight of Basket||Standard Delivery||Express Delivery|
|Up to 1kg||£2.65||£3.30|
|Free Delivery||Over £35||Over £70|
Small items such as filter papers and some spare parts are shipped at a cheaper rate when purchased alone. The charge ranges from £0.85 to £2.35, depending on the weight and size of the item.
We appreciate that this scale of charges can be a little confusing and this is why we provide an Estimated Delivery Charge for each item on that product's page; found under the 'Delivery & Returns' tab. This price is based on ordering one of that product and no other items. The actual shipping charge is calculated on checkout. If you were to order multiple items, the shipping charge will be less than ordering the items individually.
For example: If you were to order a ‘La Cafetiere Classic Cafetiere - 3 Cup’, the estimated delivery charge is £2.65. If you then decide to add a ‘La Cafetiere Replacement Gauze Filter – 3 Cup’, with an estimated delivery charge of £0.85, the actual delivery charge would be £2.65, not £3.50, as the combined weight of the two items is still less than 1kg.